Responsible Gaming at wj2

Our Commitment to Responsible Gaming

At wj2, responsible gaming is not simply a policy requirement — it is a core value that shapes every aspect of how we operate. We are committed to providing a safe, transparent, and fair gaming environment for all players across Bangladesh, whether you enjoy cricket betting, live casino games, slots, or crash titles.

Online gaming is designed to be an entertaining leisure activity. The vast majority of our players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh enjoy gaming in a healthy, controlled way. However, we understand that for a small number of individuals, gambling can shift from a pastime into a habit that is difficult to manage. That is why wj2 has built a comprehensive suite of responsible gaming tools directly into the platform.

If you ever feel that gambling is taking more of your time, money, or emotional energy than you intended, please use the tools below or contact our support team right away. There is no shame in asking for help — your wellbeing always comes first at wj2.

Deposit Limits — Stay in Control

One of the most practical tools wj2 offers is the ability to set deposit limits on your account. You can choose a daily, weekly, or monthly maximum deposit amount — for example, capping your deposits at ৳5,000 per day or ৳20,000 per month. Once a limit is set, the system will prevent you from depositing beyond that threshold until the limit period resets.

Players using bKash, Nagad, Rocket, or Upay for deposits can set these controls directly through the wj2 account settings. Contact support if you need assistance navigating the limit settings for the first time.

Self-Exclusion — Taking a Longer Break

If you feel you need to step away from gaming for a significant period, wj2 offers a self-exclusion feature that lets you lock your account for an extended time. Unlike the short time-out tool, self-exclusion is a stronger commitment. Available self-exclusion periods include:

• 6-month self-exclusion — your account is locked for a minimum of 180 days
• 12-month self-exclusion — your account is locked for a full year with no early reinstatement
• Permanent self-exclusion — your account is permanently closed and cannot be reopened

During any self-exclusion period, you will not receive promotional emails, bonus offers, or any marketing communications from wj2. If you choose permanent self-exclusion, any remaining balance in your account will be returned to you via the payment method on file (bKash, Nagad, Rocket, or Upay). To activate self-exclusion, log in to your account settings or contact our support team directly.

Time-Out — A Short Pause When You Need It

Not every situation calls for full self-exclusion. Sometimes players simply need a short break to reset and recharge. wj2's time-out feature allows you to temporarily suspend your account for a defined period: 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. The time-out goes into effect immediately upon request and cannot be reversed before the period ends.

After your chosen time-out ends, your account automatically reactivates and you can resume play at your own pace. We recommend using time-outs proactively — not just when gambling feels out of control, but as a regular mental-health practice to keep your gaming relationship healthy over the long term.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually, and the warning signs are not always obvious. Consider whether any of the following apply to you:

• You spend more time or money on gambling than you originally planned
• You chase losses by placing additional bets to recover money you have already lost
• Gambling is affecting your relationships with family or friends in Dhaka or elsewhere
• You feel anxious, irritable, or restless when you are not able to gamble
• You are using gambling as a way to escape stress, financial problems, or personal difficulties
• You have borrowed money or sold belongings to fund gambling

If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion tools, reduce your deposit limits immediately, and reach out to our support team. You deserve to enjoy gaming safely — and help is always available.

Protecting Minors

wj2 takes the protection of minors extremely seriously. Our platform is only accessible to registered adults aged 21 and above. During registration, age verification checks are conducted to ensure compliance. Accounts found to belong to users under the age of 21 will be closed immediately and any funds returned.

If you share a device with younger family members — a common situation in households across Chittagong, Rajshahi, and Khulna — we strongly recommend using parental control software to restrict access to gambling websites. Keep your wj2 account credentials private and never allow minors to use your device while you are logged in.

Tips for Staying in Control

Even if gaming has never been a problem for you, these best practices help ensure it stays that way:

• Set a strict personal budget before every session and never exceed it, even if a winning streak tempts you to stay longer
• Treat gambling as entertainment, not as a source of income or a financial strategy
• Take regular breaks during your gaming sessions — stand up, stretch, and step away from the screen
• Never gamble when you are tired, emotionally upset, under the influence of alcohol, or under significant financial stress
• Use wj2's session reminder tool to receive automatic alerts after you have been active for 1 hour or more

Responsible Gaming — Common Questions

How do I set a deposit limit on my wj2 account?

Log in to your wj2 account and navigate to Account Settings, then select the Responsible Gaming section. From there you can choose daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases require a 7-day cooling-off period before they activate.

What happens to my balance if I self-exclude permanently?

If you request permanent self-exclusion, wj2 will process a full return of your remaining account balance to the payment method linked to your account — such as bKash, Nagad, Rocket, or Upay. This is completed within a standard processing window. Your account will then be permanently closed with no option for reinstatement.

Is the wj2 platform suitable for players under 21 years of age?

No. wj2 is strictly for adults aged 21 and above. Players under 21 are not permitted to register, deposit, or place any bets. We conduct age verification during registration, and any account found to belong to a person under 21 will be immediately closed. If you believe a minor is accessing a wj2 account, please contact our support team right away.